Frequently Asked Questions
Everything you need to know about your Alexander Hutton experience.
What is the typical shipping timeframe for domestic orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. We also offer expedited shipping options at checkout for those who need their pieces sooner.
What is your return policy for Alexander Hutton garments?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please note that custom-tailored pieces are final sale.
How do I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or reaching out to our stylists for advice.
Do you offer international shipping?
Yes, Alexander Hutton ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.
What materials do you use in your collections?
We are committed to quality and sustainability, utilizing premium natural fibers such as Italian wool, organic cotton, and mulberry silk to ensure longevity and comfort in every piece.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.